Communicating Value to
Increase Treatment Acceptance
Featuring: Amanda Donnelly, DVM, MBA
On This CD:
Clients want, and buy, what they value. By effectively communicating the value of veterinary services, you can increase compliance. Discover how Dr. Amanda Donnelly, noted practice management consultant, uses communications skills and techniques to educate clients on the value of optimal care and demonstrates how the veterinarian and team can significantly impact acceptance of recommended treatment.
You will Learn:
- how to create “need recognition” with clients
- the questions to ask that determine clients’ underlying motivations and how they affect acceptance of care
- how to communicate value through the entire client experience
- how to effectively communicate in emotional situations where the client is angry, fearful or sad
To help your practice succeed, we have reviewed and created this list of industry resources. If you have a website you would like to suggest for review or would like a FREE copy of the cd “Communicating Value to Increase Treatment Acceptance” , please contact us.
Veterinary Associations
National Commission on Veterinary Economic Issues
American Animal Hospital Association
Veterinary Emergency & Specialty Practice Association
Veterinary Hospital Manager’s Association, Inc
Management Tools
Animal Care Training Videos/DVDs (ACT)
Articles
Q&A: How to defend fee increases